FTC Sues Amazon For ‘Tricking’ Customers
Amazon allegedly used manipulative, coercive, or deceptive 'dark patterns' to talk consumers into enrolling in automatically-renewing Prime subscriptions.
The FTC filed a lawsuit against Amazon on Wednesday. The complaint alleges that the e-commerce giant has tricked millions of consumers into signing up for its Prime subscription service through deceptive user interface designs. Specifically, Amazon allegedly used manipulative, coercive, or deceptive ‘dark patterns’ to talk consumers into enrolling in automatically-renewing Prime subscriptions. The complaint added that Amazon intentionally made…