Southwest Changes Plus-Size Passenger Refund Policy
The company is restricting the conditions under which it will actually provide the reimbursements.
Southwest Airlines is changing its refund policy regarding plus-size passengers. The airline previously had a long-standing policy encouraging “customers of size” to purchase two seats when they book a ticket, and then apply for a refund for the second fare after they travel. The company will still allow customers to apply for the refund, but is restricting the conditions under…