Delta Air Lines Reveals New AI Assistant

The tool will be designed to handle everything from rebooking delayed flights to suggesting the fastest route to your gate.

Delta Air Lines has revealed how artificial intelligence is going to reshape the business.

A new AI assistant dubbed ‘Delta Concierge’ is set to launch this year.

The tool will be designed to handle everything from rebooking delayed flights to suggesting the fastest route to your gate.

The airline’s AI strategy will focus on operational tasks rather than consumer-facing chat bots: analyzing customer feedback, optimizing gate assignments, and reducing connection times.

The move is part of a broader push by traditional companies to find practical applications for artificial intelligence.

The airline is working with a company to process feedback from around 200 million annual travelers.

The data gathered will be used to personalize experiences through the new AI assistant.