American Airlines Fined For Mistreatment Of Passengers With Disabilities

The airline is accused of providing "unsafe and undignified physical assistance to passengers on a number of occasions that, at times, resulted in injuries."

The U.S. Department of Transportation has fined American Airlines for alleged mistreatment of passengers with disabilities.

The airline is accused of providing “unsafe and undignified physical assistance to passengers on a number of occasions that, at times, resulted in injuries.”

The airline has now been fined $50 million for its actions.

The company said it has been making efforts to improve its performance with passengers who need wheelchairs or other mobility devices.

Since 2022 its mishandled wheelchair and scooter rate has decreased by 20%. It also reportedly invested over $175 million in services, infrastructure, training and new technology to improve accessibility.