Southwest Changes Plus-Size Passenger Refund Policy

The company is restricting the conditions under which it will actually provide the reimbursements.

Southwest Airlines is changing its refund policy regarding plus-size passengers.

The airline previously had a long-standing policy encouraging “customers of size” to purchase two seats when they book a ticket, and then apply for a refund for the second fare after they travel.

The company will still allow customers to apply for the refund, but is restricting the conditions under which it will actually provide the reimbursements.

To be eligible for the refund, the flights must depart with at least one open seat, or with passengers traveling on space available passes.

Both seats should be purchased in the same fare class and the refund request must be submitted within 90 days of the date of travel.

The updated policy will start on January 27. That’s the same day the airline will switch to assigned seating on all of its flights.