YourNews Online Help

Signing Up

How do I sign up?

To create a user account, first select “Sign Up” or "Login" near the top right of the page or click here. Choose a user name and password, both between 5-16 characters, using letters and numbers only.  Then provide your first and last name, email, and birthday. Complete the reCaptcha form. (This ensures that you are a person, and not one of those pesky spam-bots). Finally, hit the sign-up button. Please note that you must be using an up-to-date browser, such as IE8, Firefox 3, or Safari 4. Users with older, outdated browsers may not be able to successfully complete the signup process.

Then, check your email for a confirmation message. Before you can use your new account you must activate it via the link in the confirmation email. This ensures that the email address you used is valid and belongs to you. After you have activated your account you are ready to begin uploading videos and photos!

What is the minimum age required to sign up?

In order to be eligible to sign up, users must be thirteen (13) years of age or older.

Why can't I register with my preferred username?

An existing user is using the name you entered, and you’ll have to pick another.

I didn't receive the confirmation email. What do I do?

First, check your spam filters and/or junk mail folders to see if the email went to one of those places instead of your inbox. If you do not see it, then please fill out the help form below.

Logging In

What if I forgot my username or password?

Click on the “Forgot Username/Password” link on the login form or click here to have an email with your login information sent to you.

Submitting a Story

How do I upload videos or photos?

You don't have to include a text story with your video or photos, but it does help others better understand the context around your media. To submit, locate the "Submit" link.

Step 1: Submit your content. You can add one video and/or up to three photos in a single submission.

If you have a video clip, click “Browse,” locate your video clip on your hard drive, and press “Open.” Be sure to click “Attach Video” to begin the video upload process.

Allowed video files are .3g2, .3gp, .3gp2, .3gpp, .asf, .avi, .avs, .dv, .flc, .fli, .flv, .gvi, .m1v, .m2v, .m4e, .m4u, .m4v, .mjp, .mkv, .moov, .mov, .movie, .mp4, .mpe, .mpeg, .mpg, .mpv2, .qt, .rm, .ts, .vfw, .vob, .wm, .wmv. Please keep your video file uploads to 100 mb or less.

If you have photos, click “Browse,” locate your photo on your hard drive and press “Open.” You can add a short caption for each photo if you would like.

Allowed image types are gif, jpg, jpeg, and png.

Step 2: After you have selected your video or photo in Step 1, you can provide more information in Step 2.

Tell your story by typing in a headline and body text. Then select a channel that would best describe your story. You can also add a tag to make your story more searchable, as well as a location of where the story occurred underneath the “Additional Info” tab. Remember to read the Terms of Use. Click submit.

Once your submission is reviewed by our moderators (no violent, obscene, graphic or copyrighted material please), it will be posted to the Web site. It may take up to several hours for your video photo or comment to appear, so please check back.

What happens if my submission isn't approved?

You will receive an email if your submission was not cleared for posting, or in rare occasions, failed to upload properly. If your post did not upload properly, it's possible you are not using a browser or operating system that is compatible with the submission form. Approved OS and browser combinations are: Operating systems: Windows, Mac Browsers: Firefox 3.x, IE8, Chrome, Safari 4.

What does it mean to "flag" something?

Even if the administrator approves your photo or video, other users may flag it for questionable content. If we remove your video or photo after reviewing it, you can assume that we removed it purposefully in accordance with our Terms of Use.

What is prohibited in YourNews content?

  • No copyrighted material
  • No pornography, sexually explicit content, nudity or profanity
  • No depictions of dangerous or illegal acts (i.e. animal abuse, drug abuse)
  • No hate speech which contains slurs or the malicious use of stereotypes

How long does it take for my videos and/or photos to display?

All submissions are moderated to ensure that stories are appropriate for posting. It may sometimes take just a few moments, but sometimes several hours. Your submission will always be moderated within 24 hours of submission, so please check back!

Something is wrong with my photos

Some common issues are:

  • Images are too small: For your next submission, try submitting a slightly larger image. Images should be 320x240 at minimum.
  • Images display dark: If you submit very large photograph files, occasionally the photos will become distorted when resampled down for web display.
  • Images are sideways: Please make sure your original photo files are oriented correctly before submitting!

Profiles

I received an error when I tried to save my profile updates. Why?

This happens when we've determined one of the profile fields was improperly formatted. Some possible explanations are:

  • You've incorrectly formatted your name, email, or password reset fields.
  • We've detected inappropriate text in your profile. Please keep it clean!

What's an avatar?

An avatar is a personal profile picture that displays as a thumbnail in your profile views. You can upload a .jpg, .jpeg, .gif, or .png file. Keep it clean, and no copyrighted images, please.

I received an email that my profile was flagged. Why?

Your profile was flagged as having inappropriate content, and after review, moderators agreed. Please log in, review your profile, and remove any content that may run afoul of the Terms of Use.

How do I delete my user account?

Please fill out the help form below.

Copyright

We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting any materials that violate another party's intellectual property rights. If we receive proper Notification of Alleged Copyright Infringement as described in our Terms of Use, we promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers in accordance with the Digital Millennium Copyright Act.

How can I tell if a submission is copyright?

Before uploading content, please be certain that you own the copyright to all content in your work or that you have the permission of the copyright owner to use the content. If all the content is created solely by you and does not contain material created by any other party -- or if the copyright holder has the otherwise authorized you to use that material -- you may upload the content (as long as it complies with our Terms of Use).

We cannot provide you with legal advice about whether you own the copyright to the material you upload or if you are authorized to use that material, so please consult an attorney to be certain of your rights.

Why was my content removed?

Your content was removed in accordance with the Terms of Use, which includes our content, copyright and privacy policies.

Help Form

If the information on this page does not address your question, please use our help form below.

Contact Form

If you need assistance with any YourNews issue, such as not receiving the email confirmation message when you registered your account, please let us know by using the form below. Please only use this form for questions about submitting content to YourNews, other general questions or comments will not be answered via this form.

Contact Us

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