I have brought the car in for repairs 3 times and all 3 times the vehicle has broken down immediately after I was assured the repairs were completed. I traveled to Myrtle Beach, SC from Atlanta, GA on vacation when my car encountered engine problems on Thursday, July 1. The car's temperature gage showed it getting hot and the engine shut off. I called OnStar and had the car towed over to Hyatt Buick GMC. The next morning, Friday, July 2, I met a service rep named Tracey. She called me around 10am to let me know the problem was a bad water pump which led to the engine running hot. The thermosat, a/c belt and serp belts were replaced and the coolant system was flushed. It cost me $953.42. As soon as I left the dealership, I went to get gas at a gas station approximately a mile and a half away. The car would not start when I tried to leave the gas station. I called Hyatt Buick and alerted Tracey of the situation as well as calling OnStar. Tracey dispatched a technician to the gas station. The tech attempted to "jump start" the battery and was unsuccessful. He then went back to the dealership and brought back a fresh battery. The battery was installed and the car started immediately. I then drove back to my hotel and parked in the "loading" space. After I took some items to my hotel room I proceed to attempt to move it to the regular parking lot. The car would not start. I knew Hyatt was closed on Saturdays and Sundays. So I had the car towed back to Hyatt on Sunday in order to be there first thing on Monday, July 5. I was there when Hyatt opened. I explained to them what happened. I was told maybe the computer needed to be re-set in the car. The tech called me about 3pm to let me know the car was ready with a cost of $249.36 ($110 for the battery and the balance to reprogram the computer). I picked it up about 4:30pm. I left the dealership back to the hotel. I was at a stop light approximately 2 miles from my hotel when I noticed the oil pressure gauge suddenly dipped to 0 and the engine shut off in the middle of the intersection. I had to get two gentlemen help me push it to a parking lot. I just had OnStar tow my car back to Hyatt so I can meet with them again. I have had to stay an extra day and my wife has to get back to work
Copyright © 2013
Powered by Broadcast Interactive Media.